Customer Service Representative (2nd Shift Remote) at ASuperior Conta…

Job Duties * You will take inbound calls, gathering essential information from callers while working from the comfort of your home. * You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior. * In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment. * All equipment and setup needs will be provided to you. Skills Required * Excellent communication skills, both verbal and written. * Positive attitude, friendly, and knows how to listen. * Punctual and reliable. * Understands how to navigate a computer and has great typing skills. * Willing to perform and be held to a high standard. Carries the mindset of continual improvement. Compensation & Benefits * Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience. * Health benefits are available after 30 days of employment. * The company pays 70% of monthly medical premiums, including medical, dental, and vision plans. * We offer a 3% company match retirement plan. * We pay 100% of a company-sponsored life insurance policy. * Vacation/ leave time accrual begins at 90 days of employment. Scheduling & Availability Requirements * Candidates being considered need to commit to working one day every weekend or both days every other weekend. * Able to commit to working 6-8 hours per day between the hours of 12:00 pm to 12:00 am. * Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week. * Training typically takes 2-3 weeks to complete. Shifts will typically be from 10:00 am to 4:00 pm during the week, with weekend shifts ranging in time. Weekday shifts may deviate 1-2 hours in start/ end time. About ASuperior * ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country. * ASuperior is only hiring Georgia residents. * In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide. * We are and have been a family-owned business since 1976. * We keep our work environment clean and up-to-date with functioning equipment. * We appreciate our team members and prioritize our staff. * We are a fun, engaging, and positive work environment-focused company. Remote & Location Requirements * Internet download speeds of 100 Mbps and upload speeds of 10 Mbps. * Have the ability to connect the computer equipment directly to the router (wi-fi is not an option). * Have an enclosed private space where you can only be seen and heard. * Have a quiet work environment with no background noise. Application Instructions * Step 1-Complete the online application. * Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365. ***ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.

Customer Service Representative (2nd Shift Remote)

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