Mirrai Careers

Customer Service Representative

sila

Cherry Hill, NJ Full-time Posted 2w ago
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CUSTOMER SERVICE REPRESENTATIVE Allied Experts – Cherry Hill, NJ JOIN A TEAM THAT MAKES A DIFFERENCE At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you. WE DON'T JUST OFFER JOBS—WE BUILD CAREERS. HERE’S WHY YOU’LL LOVE BEING PART OF OUR TEAM: * Great Compensation! Compensation includes hourly pay plus incentives per lead set and run. * Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. * Paid Time Off * 401(k) Plan with Company Match * Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents. * Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training. * Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work. WHAT YOU'LL DO * Convert incoming customer calls into booked service appointments * Make outbound calls to existing customers to schedule appointments and follow up on service needs * Deliver exceptional customer service while promoting Allied Experts’ services and solutions * Resolve customer concerns professionally and efficiently * Maintain accurate customer records and update information in company databases * Communicate effectively with dispatch and management teams to ensure a seamless customer experience * Participate in ongoing training and professional development opportunities * Meet performance goals in a fast-paced, metrics-driven environment WHAT WE'RE LOOKING FOR * Previous customer service, call center, or dispatch experience preferred * Strong communication and active listening skills * Comfortable handling both inbound and outbound calls * Sales experience or the ability to confidently recommend services is a plus * Strong multitasking and organizational abilities * Attention to detail and accuracy in data entry * Ability to remain professional and positive in a fast-paced environment * Self-motivated with a strong work ethic and team-first attitude * Experience with ServiceTitan is preferred but not required WHY JOIN ALLIED EXPERTS? * Supportive team-oriented culture * Paid training and opportunities for professional growth * Stable, full-time opportunity with a growing company * Fast-paced environment where your contributions make an impact * Opportunity to develop customer service, communication, and sales skills WORK ENVIRONMENT This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service. SCHEDULE This is a full-time position with a consistent schedule and opportunities for growth within the company.

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