Customer Service Representative (Project-Based)

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Taguig, Philippines Posted 10d ago

Duties and Responsibilities: * Performing POD validation and related tasks * Assist in maintaining trackers * Processing order validation requests from customer support team or other departments and other related tasks * Assist in gathering data for escalation review * Conduct basic investigation through internal systems to assist in resolving customer issues * Escalate complex, urgent, critical issues that require other department's help to relevant teams * Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional…

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