Customer Solutions Engineer, EMEA

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Remote - UK Remote Posted 8d ago

WHAT YOU WILL DO * Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve. * Take on short-term, project-based technical engagements for customers without a dedicated TAM. * Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step. * Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring. * Document session recaps and next steps in…

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