Customer Success Account Manager (AMER) Assertive Yield | Remote | AdTech Scale-Up | Fully Remote | Flexible Work Hours Are you a relationship builder who loves helping customers succeed? Do you thrive in a client-facing role that blends strategic thinking with day-to-day execution? Assertive Yield is looking for a Customer Success Account Manager to join our growing CS team. About Assertive Yield Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe. What You’ll Do You’ll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value. Key Responsibilities Client Onboarding & Training * Guide new publisher partners through a smooth, structured onboarding experience. * Provide tailored training and documentation to set clients up for success from day one. Account Management * Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant. * Own day-to-day communication with assigned accounts and monitor customer health proactively. * Stay close to your partners' performance data to surface insights, flag risks, and drive action. * Deliver regular check-ins and QBRs that clearly demonstrate value and progress. * Own your goals and KPIs with full accountability.  Growth & Retention * Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships. * Drive Assertive Yield initiatives through a consultative, solutions-oriented approach. * Collaborate with Sales on upsell opportunities and ensure timely, successful renewals. * Operate with a global, omnichannel, and revenue-driven mindset in everything you do.  Customer Advocacy * Act as the voice of the customer internally, surfacing trends and feedback that matter. * Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners. Who You Are You are a proactive, commercially-minded individual who thrives in client-facing roles and knows how to balance big-picture strategy with day-to-day execution. You're an organized self-starter with excellent instincts for relationship-building and a drive to continuously raise your own bar. You bring the rare combination of creative problem-solving and rigorous attention to detail — and you're as comfortable in a data deep-dive as you are in a strategic partnership conversation. Requirements * 2+ years in a customer success or account management role ( digital media and SaaS preferred). * A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective. * Strong business acumen with the ability to develop and articulate long-term strategic visions for partners. * A proven track record of building relationships and managing high-impact partnerships. * Demonstrated success in business development and identifying new growth opportunities. * Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports. * Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation). * Excellent written and verbal communication skills in English, with a sharp eye for detail. * Located in Canada, US, Latin America * This is a B2B contract engagement. Candidates must be able to invoice as an independent contractor or through their own legal entity. What We Offer *  Fully Remote *  Flexible Hours *  Career Growth *  Customer Relationships  *  High-Impact Role in a Growing Company