Customer Success Engineer

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Remote, United States Remote Full-time Posted 11d ago

Customer Success Engineer The company is the AI-native CRM and agent platform built for higher education. As we scale, we’re building the technical layer behind Customer Success—so AM’s can move faster, escalations resolve quicker, and customers get confident answers. As a Customer Success Engineer, you operate like a post-sale Solutions Engineer embedded in CS. You’ll bring technical depth to complex customer questions, triage and resolve escalations before they hit Engineering, and ensure clean, well-documented handoffs from Implementation. What You'll Own Implementation-to-CS Handoff…

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