Customer Success Engineer - AI Agents

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Baguio City, Philippines Remote Full-time Posted 4w ago

RESPONSIBILITIES * Configure AI agents, prompts, and workflows to meet customer specifications * Reproduce customer-reported problems and diagnose configuration issues * Test fixes end to end to ensure a seamless customer experience * Communicate effectively with customers regarding their needs and updates * Follow through on customer inquiries and support requests * Maintain account health through regular check-ins and performance reviews * Focus on customer retention and expansion strategies * Ensure same-day movement on urgent customer requests and issues * Facilitate independent…

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