This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams. You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.  Key Responsibilities * Own the technical success of customers from onboarding through long-term usage * Set up technical onboarding, including: * Integrations * Data imports and configuration * Initial data validation and quality checks * Work closely with Customer Success and Product teams to ensure smooth customer activation * Troubleshoot customer issues such as: * Data configuration problems * Integration errors * Working with the Product team to resolve bugs * Improve internal backend and data workflows to make Customer Success and customer operations more efficient * Act as the technical bridge between customers, Customer Success, and Product Must-Have Requirements * Experience and strong willingness to work directly with customers * Working knowledge of Python * Familiarity with SQL * Experience with basic data manipulation (e.g. cleaning, transforming, structuring data) * Good working knowledge of Excel * Technical curiosity and ability to understand APIs and integrations * Located in the EU or Switzerland * Fluent, professional level of written and spoken English * Patient, empathetic, and service-oriented mindset Nice-to-have: * Experience with data pipelines or more complex data workflows * Previous exposure to Customer Success, Support, or Market Research * Experience with tools like SPSS or other research/analytics platforms * Fluency in German We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.