Customer Success Manager

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New York, United States Posted 30+ days ago

Responsibilities: * Manage the customer lifecycle from onboarding to renewal for the company’s most strategic, top-tier B2B clients * Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals * Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships * Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture…

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