Customer Success Manager

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United States Remote Full-time Posted 30+ days ago

RESPONSIBILITIES * Own the customer journey post-signing, including onboarding, configuration, and adoption. * Identify and close expansion opportunities within existing customer accounts. * Proactively manage customer issues, ensuring resolution on the same day they arise. * Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions. * Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7. * Collaborate with integration engineers for any custom API or integration needs while maintaining customer…

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