ABOUT BROCCOLI AI Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: * Hundreds of contractors use Broccoli to run their front office * We’ve grown from $0 → millions in ARR in under a year * We’re trusted by both single-location operators and large multi-location groups * Raised $25M+ from Khosla Ventures and YC AI SUCCESS MANAGER — BROCCOLI AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR. WHAT YOU’LL DO * Own a portfolio of customers (SMB → enterprise) * Drive adoption and usage of Broccoli’s AI agents * Identify and execute expansion opportunities: * More call volume * More products (inbound, outbound, QA, etc.) * More locations * Monitor account health using data (usage, bookings) * Run onboarding and ensure fast time-to-value * Work closely with product + engineering to improve outcomes WHAT WE’RE LOOKING FOR Analytical * You’re comfortable with data and metrics * You can quickly understand what’s working vs not Operator mindset * You don’t wait for instructions — you figure things out * You think in workflows and outcomes, not tasks AI-native * You use tools like Claude to move faster and automate work * You look for leverage in everything you do Revenue-oriented * You understand your job is to grow accounts, not just support them * You’re comfortable identifying and pushing upsells Customer-focused (but not soft) * You care about customer outcomes — revenue, bookings, efficiency * You’re willing to push customers to change how they operate WHAT SUCCESS LOOKS LIKE * Your accounts expand consistently * High product adoption and usage across customers * Low churn, high NDR * Customers see clear ROI from Broccoli * You manage more accounts over time without losing quality (through systems + AI) Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.