Customer Success Manager

Company hidden

London Posted 11d ago

You will be the person our customers trust to tell them what is really happening, and the person our internal teams turn to understand our customers needs and expectations. Sales will continue to own the commercial and contractual relationship; your focus is the growth, retention and satisfaction of our client base, through operational success, adoption and advocacy. This is a foundational hire. You will be writing the playbook rather than inheriting one, backed by a leadership team that understands why this role matters, and early on you will be hands-on with planning, prioritisation and…

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