Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet. ABOUT TRENGO Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide. As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture. WHAT YOUR ROLE LOOKS LIKE In your first months you’ll build deep knowledge of your accounts and a clear health baseline for each. By the end of your first year you’ll be consistently hitting your retention and expansion targets and recognised as the product expert your customers rely on. * Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion. * Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact. * Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades. * Turn usage data and health signals into sharp business reviews and next steps that keep customers growing. * Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap. WHAT YOU’LL BRING We’d love to meet you if you: * have at least 2 years of experience in customer success, account management, or a customer-facing SaaS role; * are results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them; * have a genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work; * use data to prioritise, reading health scores, usage, and engagement signals and acting on them; * are fluent in Dutch and English, both written and spoken (required for our core market). ⚙️ OUR TECH & AI MINDSET AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams. WHAT’S IN IT FOR YOU? This is what we carefully prepared for you: * 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment. * 🌍 Hybrid working + 60 days per year to work abroad. * 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success. * 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp). * 📚 Learning budget + 2 extra days off to attend courses or conferences. * 🌴 28 vacation days to rest, recharge, and travel. * 🚆 Travel reimbursement to our Utrecht HQ. * 📶 Monthly internet & phone allowance to stay connected. * 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office. * 💼 Pension contribution to help you plan for the future. * 🛫 Sabbatical: after two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world. 🔍 OUR HIRING PROCESS 1. Introductory call – First conversation with our Talent team. 2. Manager interview – Deep dive into experience and expectations. 3. Practical assignment – Role-related, real-world challenge. 4. Team connection – Meet future colleagues and confirm mutual fit. We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step. YOUR NEXT CHALLENGE STARTS HERE! Join us in building the future of customer engagement, we’d love to have you on the team. 👉 Apply today and let’s grow together! We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. #LI-Hybrid #LI-MT1