Customer Success - Trainer

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Makati Remote Full-timePHP 600k–PHP 840k / year Posted 30+ days ago

The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply. KEY RESPONSIBILITIES * Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management * Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback * Develop and deliver coaching plans tailored to individual performance metrics and team goals * Collaborate with…

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