Customer Support Analyst I

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Hyderabad, Telangana, India Posted 30+ days ago

General Summary CSA I Provides first-line support within the Customer Support Center, assisting the company's important customers with inquiries and basic system usage. Develops foundational knowledge of the the company B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities * Acts as a primary point of contact at the company for customers reaching out via email, and the the company Community Web…

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