Customer Support Associate

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Nashville, Tennessee, United States Posted 2w ago

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. The company is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. What you’ll do * Drive Resolutions: Resolve high-priority support requests from SMB and Mid-Market customers, using judgment to know when to solve versus escalate * Control the Conversation: Confidently guide customer interactions across chat, email, and phone, setting expectations, de-escalating tension, and steering toward resolution * Take Radical Ownership: Act as the internal…

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