Mirrai Careers

Customer Support Engineer (Technical Support- SQL, Oracle)

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Hyderabad India Posted 12d ago
As a member of the the company Support team, the Customer Support Engineer  is responsible for managing assigned support tickets while continuously building technical, business, and product expertise. This role involves owning the ticket lifecycle, setting and meeting customer expectations, and providing clear, timely updates. The engineer actively participates in customer interactions, communicates progress effectively, and handles sensitive situations with guidance from senior team members. ---------------------------------------- Key Responsibilities 1. Technical & Professional…

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