Customer Support Engineer, Tier 2 - Mexico

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Mexico City, Mexico - Remote Remote Full-time Posted 4w ago

All roles at the company® are Remote unless otherwise specified in the Job Description. The company IS INTELLIGENT, SECURE IT. ROLES AND RESPONSIBILITIES : Serve as a senior technical point of contact for executive, VIP, and C-suite stakeholders, driving clear and transparent communication throughout high-pressure incidents and complex customer escalations. Manage large-scale commercial and enterprise customer relationships by providing high-level technical guidance to senior leaders and engineers, ensuring complex issues are understood and addressed at a business-impact level. Provide…

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