Mirrai Careers

Customer Support Manager - Korea Market

oryxgroup

Contract Posted today
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Role Overview We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs. Key Functions: * Acting as the essential link between clients and the Korean market. * Assisting clients by reporting trends and providing market information. * Addressing client queries regarding trading and the instruments that are available to them. * Training new clients on company's platforms and trading tools. * Providing an understanding of technical and fundamental analysis to clients. * Continuously providing clients with market updates. * Understanding the client's needs and trading profile in order to provide support and guidance where required. * Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally. * Be able to cross sell company services to provide client improvement. * Liaise with other departments, when required, to escalate and resolve issues and/or report faults. * Maintain high levels of client acquisition, retention and re-activation. Core Competencies and Required Background: * A minimum of 2 year’s previous experience within the Forex sector. * Fluent in Korean and English Languages. * Excellent communication and organizational ability. * Ability to work on own initiative, expand and generate business. * Ability to work under pressure. Benefits:   * Competitive Remuneration Package * Discretionary Performance-based Bonus * Performance-oriented and rewarding company culture. * Highly Motivated Environment   Who we are:   At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development. Equal Pay Commitment: We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.   Recruitment Process: * CV Review * Invitation to online Interview * Final Interview * Job Offer to successful candidate.
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