Join Hire Hangar and work with fast-growing global companies while building a long-term career. JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST) ROLE OVERVIEW We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach. KEY RESPONSIBILITIES * Provide timely and professional customer support via email, chat, and ticketing systems * Use AI-assisted tools to draft, summarize, and optimize customer responses * Resolve order, product, and account-related inquiries efficiently * Escalate complex issues and collaborate with internal teams as needed * Maintain accurate support records and ticket documentation * Follow support workflows, SLAs, and quality standards * Contribute to improving AI prompts, macros, and support processes REQUIRED QUALIFICATIONS * Hands-on experience in customer support or customer service roles * Experience using AI tools to assist with customer communication or workflow efficiency * Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered * Strong written communication skills and attention to detail * Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM) PREFERRED QUALIFICATIONS * Experience supporting e-commerce or digital-first businesses * Familiarity with ticketing systems and support KPIs * Experience contributing to knowledge bases or help centers TOOLS & TECHNOLOGY * Support Platforms: Zendesk, Gorgias, Freshdesk, or similar * AI Tools: ChatGPT, AI-powered macros, or similar * Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.