Mirrai Careers

Customer Support Specialist

Oddin

Prague Remote Posted 10d ago
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Location: Prague Remote (Rotating Shifts) ICO cooperation 𖤍 ODDIN’S CALL Oddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth! YOUR POSITION ON THE BOARD * Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure. * Investigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes. * Manage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success. * Uphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot. * Execute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly. OUR IDEA OF YOU * Esports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements). * Technical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps. * Exceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners. * Methodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues. * Shift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment. * In-Person Onboarding: Ability to attend a 1-week offline onboarding period in Prague   WHY JOIN ODDIN.GG? * High Impact: Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust. * Clear Career Growth: Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global operations scale. * Modern Stack: Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.

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