Customer Support Specialist - Vietnamese Speaker

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Southeast Asia Posted 30+ days ago
Responsibilities * Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers’ needs to achieve customer satisfaction * Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist Requirements * Proficiency speaking and writing in Vietnamese and English * Computer literacy * Able to identify ways of solving the problem and present the solution in a verbal and written manner * Strong interpersonal skills * High…

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