Responsibilities * Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers’ needs to achieve customer satisfaction * Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist Requirements * Proficiency speaking and writing in Vietnamese and English * Computer literacy * Able to identify ways of solving the problem and present the solution in a verbal and written manner * Strong interpersonal skills * High level of professionalism * Attention to detail and punctuality * Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards) * Stable internet connection We offer * Working for a dynamically growing company * Trainee period * Opportunity to work remotely * 12 shifts of annual leave per year * 8 shifts of sick leave per year * Professional education budget * Language learning budget * Wellness budget (gym membership, sports gear and related expenses)