Cyber Operations Lead, Critical Harm Operations

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San Francisco Remote Full-time$252k–$335k / year Posted 30+ days ago

Above market. This role pays above the $168k median for similar USD roles (51 comparable postings in our corpus).

This role combines senior individual-contributor depth with direct people-management accountability. You’ll personally shape complex cyber judgments, operating models, SOPs, quality systems, and automation strategies while building, coaching, and holding accountable a high-performing team. You’ll also lead through influence across FTEs, BPO partners, and cross-functional teams. Baseline operational health—including quality, queue coverage, productivity, and SLA adherence—is table stakes; success is additionally measured by durable improvements to decision quality, stakeholder alignment,…

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