About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way. Our mission: To deliver technology like no other!   We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers. About the role We are looking for a Cyber Security Analyst L1 to join our growing SOC team based at our Head Office on the Gateshead Quayside. As a Cyber Security Analyst L1, you will work within our 24/7 Security Operations Centre (SOC) team, where you will have access to a wide array of tooling and services at your disposal. Your primary responsibility will be performing alert triage, conducting in-depth investigations, and improving detection fidelity through tuning. You will serve as the first line of escalation for Associate Analysts, ensuring complex and malicious alerts are promptly reviewed. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing  * Monitor security queues, triage alerts, and determine incident severity. * Conduct in-depth investigations which can involve correlating. * Act as a first stage of escalation for associate security analyst queries and complex tickets. * Assist in incident response and post-incident reviews. * Continually identifying opportunities to improve the fidelity of detections, implementing the necessary tuning by following the SOCs tuning processes. * Stay updated on threat intelligence and integrate it into operations. * Answer customer calls in a professional and friendly manner, acting as a first point of contact for RealProtect customers and IR engagements. * Engage in ongoing learning and professional development. * Collaborate with team members and participate in meetings. * Support vulnerability scans and report generation.   You will suit the role if you have * Experience with monitoring security tools such as CrowdStrike, Microsoft Sentinel, and Microsoft XDR. * Prior experience in an IT-related background. * Experience working shifts. * Awareness of security technologies. * A willingness to learn and good attention to detail. * Experience in conducting security investigations and triaging alerts. * Familiarity with incident response and post-incident reviews. * Understanding of threat intelligence and its integration into operations. * Strong communication skills for handling customer calls and emails. * Collaborative mindset and ability to work effectively in a team. * It is advantageous but not essential to have the following certificates: BTL1, TryHackMe Level 1, SANS / GIACs, SC-200, CCFR. Our values  We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.  As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you. Salary  £33,350 to £39,100 per annum (depending on experience. Salary inclusive of a 15% shift uplift) Benefits Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can! * Travel benefits including free parking, subsidized travel passes and much more! * Health Cash Plan * Cycle to Work Scheme * Network Benefits * Employee Assistance Program * Enhanced Annual Leave Entitlement (increasing with length of service) * Enhanced Maternity, Paternity and Parental Schemes * Enhanced Pension Scheme * Home & Tech Purchase Scheme * Electric Vehicle Salary Sacrifice Scheme * Employee referral scheme * New business referral scheme * Discounted Gym Membership * Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire’s Gateshead head office with travel as required.   Hours of work A shift pattern of 4 days on and 4 days off - with shifts alternating between day and night shift. The hours of work will be 7am - 7pm on day shift and 7pm - 7am on night shift.  Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.   Interview Process We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars. * Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role. * Successful candidates will be invited to an interview with the Hiring Manager. * If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s). #AspireForMore