Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation. ABOUT THE ROLE We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Developer/Technical Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices. The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory. KEY RESPONSIBILITIES: Level 3 Support (Production Support & Escalations) * Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests. Investigate and resolve complex production issues, including: * Batch job failures and performance bottlenecks * Data integrity, posting issues, and intermittent defects * Integration failures and API/service errors * Environment-specific issues across Dev/Test/UAT/Prod * Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques. * Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact. * Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects. Development & Engineering (X++, Extensions, Best Practice) * Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering). Develop and support: * X++ customisations and extensions * SSRS reports, Data Entities, and OData/Custom services * Batch framework enhancements and asynchronous processing Conduct code reviews to ensure: * Performance, security, maintainability, and supportability * Compliance with coding standards and deployment guardrails Optimise solution performance through: * Query tuning, indexing recommendations, caching considerations * Efficient batch scheduling and workload separation Integrations, Data & Platform Support Support and enhance integrations including: * OData, REST services, DMF (Data Management Framework) * Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable * Power Platform integration touchpoints (as relevant) * Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing). Support data activities such as: * Data corrections, reconciliation routines, and entity-based imports/exports * Ensuring auditability and controlled execution of data fixes Release, Environment & DevOps Management Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod). * Work with Azure DevOps to manage: * Work items, branching, pull requests, and build/release pipelines Maintain and improve CI/CD practices including: * Automated build validation, code quality checks, release approvals * Support LCS activities (as applicable): * Environment health checks, deployable packages, updates/hotfixing Security & Licensing * Manage user access rights * Security role troubleshooting and duty/privilege analysis * Support user licencing (assign/remove licences & support licence renewal process) Service Management, Documentation & Continuous Improvement * Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment. Produce clear technical documentation: * RCA reports, technical notes, deployment runbooks, knowledge base articles * Identify recurring issues and implement problem prevention and automation. * Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer QUALIFICATIONS: * 5+ years hands-on development experience with D365 Finance & Operations * Proven experience working in production support / managed services or a similar BAU environment. * Strong track record of delivering supportable customisations and fixes in live systems. TECHNICAL SKILLS (MUST HAVE) * Strong D365 F&O development skills in: * X++, extensions, event handlers, Chain of Command * Debugging techniques and log/trace analysis EXPERIENCE WITH: * SSRS, Data Entities, DMF * Integrations (OData/services; ideally Azure integration patterns) FAMILIARITY WITH: * LCS, deployable packages, servicing and updates * Azure DevOps (repos, PRs, pipelines, releases) ADVANTAGES * Telecommunications and Satellite Communications Industry * Regulatory or compliance-driven industries EXPERIENCE SUPPORTING: * Multi-legal entity and multi-country deployments * High-volume transactional environments EXPOSURE TO: * Performance testing, monitoring, and tuning practices * Security role troubleshooting and duty/privilege analysis OUR BENEFITS * Remote or Hybrid Work Options * Private Health Insurance, including dental care * Additional Holidays after your 1st and 5th year * Sponsored Training & Certifications * Employee Referral Bonuses * Multisport Card – fully covered * Fun Office Space with relaxation zones and free parking