Data Center Global Repairs Program Support

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Remote-Friendly, United States Remote Posted 3w ago

RESPONSIBILITIES INCLUDE: * Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites. * Own repair turnaround time and repair backlog across the fleet evidenced by the company-owned ticket and telemetry dashboards you help develop. * Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them. * Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims,…

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