Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.   What to know: * Commvault does not conduct interviews by email or text. * We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at [email protected]    About Commvault  Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.  Data Protection Engineer The Opportunity We have an outstanding opportunity for a Data Protection Engineer in our Commvault Managed Services team. This team will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution. The ideal candidate will have experience within the areas of incident management, ticket handling, release/changes, performance monitoring, basic trouble shooting, run book management, infrastructure management and technical process consistency. What you’ll do… * Successfully interact with customers through phone and email as you solve their problems * Troubleshoot and resolve complex customer issues * Maintain case ownership and keep customers advised of progress on their issues by contacting them periodically with updates. * Consistently meet/exceed customer account needs; find opportunities to enhance delivery of company service and support goals. * Dedication to the success and satisfaction of our customers * Work independently and as a team to come up with the best solutions to a customer problem. * Work remotely on enterprise level customers and dark sites * Develop domain expertise of assigned Customers * Exercise good judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional customer concern; Increase potential areas for improvement to standard operating procedures (SOPs) to team leadership. * Keep current on new releases, updates and changes to Customer Run Book content. * Continually pursue ongoing training and development opportunities to advance skills and, in turn, ability to effectively deliver to Customers. * Maintain accuracy of all reports/audits and client documentation. * Ensure journal entries to the CRM Database are accurate, concise and timely. * Maintain an ongoing awareness of the Customer base and ensure delivery against contractual obligations. * Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively in order to continuously expand and improve customer deployment of Commvault. * Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements. * Contribute to the development of Commvault software standard methodologies, reporting, and monitoring tools. * Develop domain expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs and applicable fixes. * Work independently with a focused direction while making valuable contributions and giving to overall team performance. Who you are… * BS Computer Science, Electrical Engineering or other technical degree or equivalent experience. * 5 -8 years of experience in Technical Support or System administration/operations, with preference for experience in Storage, Backup, or Infrastructure * Excellent diagnostic and troubleshooting skills. * Experience with modern Operating Systems, Networking Concepts, and Computer Security concepts * Solid understanding of Commvault solutions required. * Understanding backup theory and design. Backup and data management fundamentals * Demonstrable ability to apply ticket data, product documentation and other resources to research and resolve client technical issues. * Strong customer services/satisfaction ethic. * Excellent telephone etiquette, including strong verbal communication and listening skills. * Solid written communication skills. * Solid attention to detail. * Technical skill; ability to learn new technologies quickly and then leverage gained knowledge. * Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time sensitive environment. * Enjoy working in a highly technical team environment * Customer focused approach with strong customer service skills * Very well organized and able to effectively prioritize work Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].   Commvault's Privacy Policy