Dedicated Support Engineer - Tokyo

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Tokyo, Japan Full-time Posted 3w ago

We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of the company’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more…

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