Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Location: Remote UK (Global travel as required) Reports to: Tech Health Lead As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications. You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations. Unlike traditional engineers or solutions architects, the DCE operates at the intersection of: * Software Engineering * Systems Architecture * Customer Success * Product Feedback The DCE is responsible for accelerating customer outcomes by: * Building real-world implementations and pilot solutions * Solving complex technical challenges * Translating customer needs into scalable solutions * Acting as a bridge between customers and internal product/engineering teams KEY RESPONSIBILITIES 1. TECHNICAL IMPLEMENTATION & DEVELOPMENT * Hands-on Coding: Write clean, scalable code to build integrations, APIs, and data models that connect Couchbase with customer ecosystems. * Product Configuration: Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products to optimize for latency, throughput, and reliability. * Architecture Design: Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns for modern AI applications. 2. CUSTOMER INTEGRATION & SUCCESS * Embedded Partnership: Integrate directly with customer development teams, participating in sprints and code reviews to ensure best practices are understood, implemented, and governed. * Problem Solving: Act as the "boots on the ground" to troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles. * Value Realization: Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value. 3. CROSS-FUNCTIONAL COLLABORATION * Product Feedback Loop: Act as a conduit between the field and our core Product/Engineering teams, advocating for features and fixes based on real-world usage. * Sales Alignment: Partner with Solution Engineers to identify expansion opportunities by demonstrating the "art of the possible" within existing accounts. SKILLS & ABILITIES * Polyglot Developer: Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#). * Database Native: Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL). * Consultative Mindset: Ability to explain complex technical trade-offs to both developers and executive stakeholders. * Operational Agility: Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security). DESIRED QUALIFICATIONS * Experience: 5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting. * Domain Expertise: Proven track record of deploying large-scale distributed databases or data intensive applications. * Couchbase Values: A drive to "Attack Hard Problems" and the empathy to "Be A Great Human" while working inside a customer’s environment. SUCCESS METRICS (12–18 MONTHS) * Deployment Velocity: Reduction in the average time from initial kickoff to production "Go-Live." * Technical Health: High performance-to-cost ratios for customer clusters and 0% churn due to technical blockers. Author digital runbooks, Gemini Gems, or other technical best practices documentation including approaches and configuration details. * Community Impact: Contribution of reusable code samples, connectors, utilities, or documentation to the Couchbase ecosystem. * Expansion: Identification and technical validation of at least 2 new use cases within assigned strategic accounts. At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: * Generous Time Off Program - Flexibility to care for you and your family * Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* * Financial Planning - Retirement program* and Business Travel Insurance * Career Growth - Be valued, Create value approach * Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. * And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Deployed Customer Engineer

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