Desktop Executive - Support (R-19817)

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Mumbai - India Posted 30+ days ago

Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai Payroll: Partner's Payroll KEY RESPONSIBILTIES: Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals. Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support. Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs. Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments. Support Microsoft…

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