Director, CX (Customer Experience)

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New York Remote Full-time$120k–$180k / year Posted 2w ago

Below market. This role pays below the $200k median for similar USD roles (254 comparable postings in our corpus).

As the Director of CX (Customer Experience - CRM & CRO), you will serve as a strategic powerhouse driving revenue growth and customer lifetime value for our clients. Sitting at the intersection of audience strategy, data-driven journey design, and conversion technology, you will craft end-to-end digital experiences that transform B2B & B2C experiences. In this dual-impact role, you will lead high-touch billable client programs while partnering closely with growth and pitch teams to win new business. If you are experienced with mapping holistic customer journeys, leveraging retention…

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