Mirrai Careers

Director, IT Service Management

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Los Angeles, CA Full-time Posted 6d ago
POSITION PURPOSE: The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across the company and its affiliates.  As the face of end-user IT Services to the business, the Director will ensure that IT support processes, procedures, and service delivery functions align with the business’ expectations through industry-leading tools, service-level agreements, and clearly defined best practices.  The role serves as a manager for the Service Desk, Desktop Engineering, and ITSM Service Management teams.  This role works…

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