Mirrai Careers

Director of Shared Services - Call Center

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Ankeny, IA Remote Posted 11d ago
The Director of Shared Services for Call Centers will oversee and optimize centralized support functions across our Customer Care and Intake operations. This role is responsible for advancing operational excellence, standardization, technology enablement, quality performance, and scalable processes that improve efficiency and the customer experience. The ideal candidate will lead teams and cross-functional initiatives across quality assurance, technology enablement, support, reporting/analytics, automation, AI-enabled improvements, and deployment readiness.  Salary Range: $137,520-171,900…

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