Director of Support

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New York, NY Full-time$165k–$185k / year Posted 30+ days ago

Market rate. This role pays around the $195k median for similar USD roles (171 comparable postings in our corpus).

As Director of Support, you will lead every support function in the business: Software Support, Install Support, Hardware Support, and a brand-new Distributor Support function you'll stand up from scratch. You'll lead four managers and the teams beneath them, including an offshore team, and you'll own the full picture — strategy, structure, staffing, coverage hours, tooling, budget, and every metric that measures support performance. Distributors are central to our growth, and building a focused, deliberate support experience for that channel across both the company and LaundroWorks is one of…

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