Mirrai Careers

Director, Solutions Strategy

APPLY

Santiago Posted 2w ago
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ABOUT APPLY   APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.   LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.   THE ROLE: RESPONSIBILITIES: SOLUTION STRATEGY & PRE-SALES Design enterprise-grade technology solutions for new initiatives and business opportunities. Define solution scope, capacity, and high-level estimates in collaboration with Product, Design, Engineering, Data, and other relevant disciplines and teams. Present and articulate technology solutions, trade-offs, and recommendations to client stakeholders — including where we recommend against something. Lead technology and vendor assessments, and act as a key voice in buy-vs.-build decisions. Engage the technology partner ecosystem when defining solutions, bringing partner capability to bear on the client's actual problem rather than the reverse. Ensure proposed solutions balance business objectives, technical feasibility, scalability, delivery realities, and long-term client strategy. Contribute materially to pipeline quality and win rate on the opportunities you shape. CLIENT & TECHNOLOGY LEADERSHIP Own and develop relationships with the client's technology leadership and management teams as a trusted advisor. Understand the client's business and technology landscape well enough to identify credible opportunities for growth and expansion within existing accounts. Be accountable for the overall direction and coherence of the Technology and Strategy work within your engagements. Provide strategic direction to project delivery teams, and collaborate with other Senior Leaders across engagements. Act as a key member of the account team alongside leaders from other disciplines. Connect technology strategy, delivery execution, and account growth into long-term client partnerships.   CRAFT & CAPABILITY Own and evolve how Apply approaches solutioning: reusable solution patterns, estimating and scoping models, assessment frameworks, and the standard of quality we hold proposals to. Raise the floor on solution quality across engagements you are not personally staffed on, through review, guidance, and shared standards. WHAT WE'RE LOOKING FOR: Experience At least 10 years working in and around enterprise IT environments. A blend of consulting and enterprise-side experience. Substantial client-facing experience, including gaining the confidence of senior stakeholders. A track record on complex solutions involving multiple systems, vendors, and stakeholders. Experience mentoring senior technologists and strategists, and influencing teams you do not manage. Technical breadth A genuine technologist — strong understanding of web, mobile, and cloud technologies. A jack of all trades. Cloud and DevOps (AWS, Azure, GCP) — you have architected cloud solutions, or worked closely on projects deployed to the cloud. Data storage and transformation (RDBMS, NoSQL, big data / warehousing). API standards and integration patterns (REST, GraphQL). Familiarity with UX and single-page application frameworks. Familiarity with MACH architecture and the broader evolution of enterprise systems — including 'monolith to composable' thinking and the realities of getting there. Strong understanding of headless and service-oriented platforms. Wide exposure across the digital ecosystem: CMS, commerce and loyalty, CRM, marketing automation, personalization and testing, search and SEO, content marketing, social, mobile. Understanding of the regulatory and compliance requirements of enterprise solutions. Exposure to service design and business design practices. An appreciation of how upstream strategy and downstream enablement depend on each other. How you work Strong problem-solving and analytical skills — you can distill messy information into a thoughtful, defensible recommendation. Excellent written and verbal communication, with the ability to make complex technical concepts legible to a non-technical audience. Strong presentation and public speaking skills. The ability to align and influence critical stakeholders without positional authority. Comfort with ambiguity, and the judgment to know when to resolve it and when to name it. Ability to travel as needed for client meetings and business development. LIFE AT APPLY   People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:   Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.   APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [email protected].

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