Mirrai Careers

Driver Management Associate (Nhân Viên Quản Lý Chất Lượng Đối Tác) - Làm việc tại điểm Thanh Trì

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Hanoi Full-time Posted 2w ago
WHAT YOU’LL DO/ TRÁCH NHIỆM CÔNG VIỆC:  45% Key Responsibilities * Communicate directly with drivers to understand their concerns, manage expectations, and foster positive relationships. * Collaborate with internal teams (Customer Service, Finance, etc.) to investigate driver issues and deliver effective solutions. * Work seamlessly with every function within the Driver Operations team and across departments, to escalate information of driver's current issues and propose process or policy changes when necessary; * Track, monitor, and report on driver performance metrics, including…

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