ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE This is a high-ownership, cross-functional role that sits at the intersection of enterprise sales, customer success, deployment operations, and product. You'll work closely with AEs, forward deployed engineers, the product team, and customer success teammates to drive outcomes across key accounts — serving as the connective tissue between what customers need and what Avoca builds. You'll be embedded in the business of our most strategic accounts and become a trusted advisor to their executive leadership teams while leading product & data reviews, providing operational advice to their teams, and ensuring Avoca’s product is maximizing value across the entire Enterprise. WHAT YOU'LL OWN COMMERCIAL & SALES SUPPORT * Partner with AEs to close enterprise logos — own the business case & data story * Drive QBRs and exec-level business reviews alongside the sales and post-sales team * Build and maintain relationships with PE sponsors and portfolio operators * Help structure deal terms: pilots, success metrics, and expansion triggers * Help grow the account post pilot and expand product use cases & offerings DEPLOYMENT & ONBOARDING * Own deployment outcomes and pilot lifecycle — work alongside internal eng/CS resources, manage customer timelines, and provide strategic advice on AI agent capabilities and product use cases * Own go-live milestones and ensure performance benchmarks are hit. Lead key pilot meetings and touch points * Be the operational quarterback across cross-functional teams during live deployments ROI & PERFORMANCE ANALYSIS * Own the data narrative for each account — call performance, booking rates, containment, revenue impact * Maintain weekly performance reports; surface insights proactively * Make and influence operational decisions (staffing, routing, scripts) based on call-level data PRODUCT FEEDBACK LOOP * Translate field learnings into structured product input — what features will move booking rate? How should the pilot process be structured? * Own the feedback loop between enterprise accounts and product & engineering * Contribute to roadmap prioritization based on revenue impact and customer evidence WHAT WE'RE LOOKING FOR: * 4+ years in enterprise SaaS, management consulting, PE operations, or Enterprise account ownership in high-growth startups * Proven ability to manage complex stakeholder environments — C-suite operators, PE sponsors, internal cross-functional teams * Sharp commercial instincts — you can structure a deal, build a business case, and * close * Strong data fluency — comfortable analyzing call-level or operational metrics and * communicating findings to non-technical execs * Operator mentality: you make decisions, not just recommendations * Strong written and verbal communication — you can run an exec room NICE-TO-HAVES: * Experience in home services or adjacent verticals (HVAC, plumbing,electrical, roofing, * pest control) * Familiarity with ServiceTitan, AccuLynx, or other FSM platforms * Product experience — you've influenced a roadmap before BENEFITS * Comprehensive medical, dental, and vision insurance * Company-sponsored 401(k) through Vestwell * Flexible PTO plus U.S. federal holidays * Company-wide off-sites * Daily in-office lunch through Parkday * Dinner covered when working late * Commuter benefits and late-night rideshare * Standing desks and workspace accommodations available on request * All core tools and software provided Compensation: The expected base salary for this role is $160,000-$220,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.