Escalations Specialist

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Phoenix, AZ$44k / year Posted 2w ago

Below market. This role pays below the $86k median for similar USD roles (167 comparable postings in our corpus).

YOUR ROLE IN OUR MISSION The Escalations Specialist is responsible for the resolution of complex borrower complaints that are funneled to the department via live call transfers or assigned Zendesk tickets. This role acts as a specialized resource to investigate service failures, technical roadblocks, and loan lifecycle issues by synthesizing data across multiple systems. The ultimate business impact is to provide creative de-escalation and resolution for borrowers whose needs exceed the scope of frontline support. This role has responsibility for Resolving escalated borrower tickets and…

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