The Field Service Technician specializes in Microgrids and plays a crucial role in the assembly, installation, integration, commissioning, maintenance, and troubleshooting of microgrid systems. BoxPower is seeking a candidate who will be responsible for ensuring the optimal performance and reliability of microgrid installations, contributing to the advancement of clean and efficient energy solutions. * Installation and Commissioning: * Execute the installation and commissioning of microgrid components, including DERs, solar panels, energy storage systems, generators, balance of plant, and control hardware. * Ensure compliance with industry standards, safety regulations, and project specifications during installation processes. * Install, configure, and troubleshoot system communication networks * Install, configure, and test control systems including fire detection, security, automation, and system operations * Program and test major and minor equipment, including breakers, Inverters, Charge Controllers, generators and transfer switches, protective relays and metering, plcs, RTAC, industrial computers, etc. * Perform quality assurance on the product, documenting and implementing changes and workmanship * Configure, test, and troubleshoot data reporting and SCADA system functionality * System Maintenance: * Conduct routine maintenance and performance checks on microgrid systems to identify and address any potential issues. * Perform diagnostic tests to optimize system performance and efficiency. * Collaborate with engineering teams to implement changes to improve long term performance and reliability * Troubleshooting: * Respond promptly to service calls and troubleshoot issues related to microgrid systems. * Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently. * Provide on-site support to resolve complex technical challenges. * Provide scheduled on call support as needed * Troubleshoot control systems and ensure all devices, alarms, and equipment are functioning as expected * Perform high-level field service work * Perform duties 24/7 as needed during on call shifts * Customer Support: * Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction. * Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner. * Documentation: * Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs. * Generate service reports and documentation for internal and external stakeholders. * Record and document pre-commissioning and Factory Assurance Testing checklists * Record and document post-commissioning and Site Acceptance Testing checklists * Collaboration: * Collaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience. * Provide feedback to the development team based on real-world experiences in the field. * Work efficiently with different trades * Support with Shop builds, including but not limited to wiring, assembly and quality control as needed Skills and Qualifications: * Proven experience in the installation, maintenance, and troubleshooting of microgrid/BESS/Generator/Solar or related systems. * Knowledge of electrical systems, power conversion electronics * Understanding of electrical safety and codes * Understanding of control systems * Advanced understanding of communication protocols such as Modbus, TCP/IP, CAN, etc * Advanced understanding of computer systems, networking, and hardware * Strong proficiency in Microsoft Windows, understanding of file systems and peripherals * Familiarity with renewable energy technologies, including solar PV, and energy storage. * Strong analytical and problem-solving skills. * Strong attention to detail and situational awareness * Natural curiosity and willingness to learn * Excellent communication and interpersonal skills. * Ability to work independently and in a team-oriented environment. * Willingness to travel to various project sites as needed, sometimes for long durations * Working well under pressure during time-sensitive scenarios * Certifications (desired): * Relevant safety certifications (OSHA 10/30, NFPA 70E, First Aid, etc.).