Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you! The Work Reporting to the Director, Business Reporting and Settlement, the Financial Operations Administrator is responsible for supporting Equitable Bank's banking operations, payment processing activities, expense management administration, operational controls, reporting, and business continuity activities. The role is responsible for the administration of the Bank's corporate banking platforms, execution and monitoring of payment transactions, maintenance of banking infrastructure and access controls, administration of the Concur expense management platform, and support of Finance and Accounting operational activities. The incumbent acts as a key liaison with banking service providers and internal stakeholders to ensure banking transactions, reporting, and operational processes are executed accurately, efficiently, and in accordance with established policies and controls. CORE RESPONSIBILITIES * Maintains the Bank’s corporate Web Business Banking platforms, including user administration, access management, and payment template management; * Executes and monitors payment transactions, including wire payments, account transfers, cheque-related activities, and other banking transactions while ensuring adherence to established controls, banking requirements, wire payment screening requirements, Anti-Money Laundering (AML) requirements and service level expectations. * Actively monitors daily payment activity and clearing line utilization, proactively coordinating department requests for temporary limit increases with banking partners to facilitate the timely processing and release of payment transactions; * Acts as the primary day-to-day contact with the Bank’s banking service providers to facilitate business unit inquiries, support payment-related requests, resolve operational issues, and coordinate banking service changes; * Supports the Director, Business Reporting and Settlement in establishing and maintaining banking infrastructure for new products, services and operational initiatives; * Co-ordinates the set-up and maintenance of bank signing authorities, authorized banking contacts, user access administration, and related corporate banking documentation; * Supports Finance and Accounting activities by generating operational reports, providing banking transaction information, facilitating investigations, and coordinating requests requiring banking partner involvement. * Administers the Bank's expense management platform, including processing employee expense claims, maintaining user profiles, coordinating periodic reporting and system administration activities, and supporting employee inquiries. * Prepares and distributes operational reporting, management reporting, and banking-related information required to support Finance, Accounting, and business stakeholders. * Supports Accounting and Finance activities by facilitating banking transactions, obtaining banking documentation, coordinating information requests, and assisting with monthly, quarterly, and annual operational processes. * Maintains the Financial Operations and Banking procedures, user guides, process documentation, and operational controls documentation; * Supports operational risk management and internal control activities, including periodic reviews of user access, banking authorities, security credentials, and banking administration controls, and compliance with payment processing and wire screening requirements. * Supports internal and external audit requests by providing documentation, reports, system information, and process information as required. * Updates Finance and Accounting’s Business Continuity Plan, as required, and coordinates annual business continuity and disaster recovery testing activities; * Provides operational and administrative support to the department’s senior management team on an ad hoc basis. LET'S TALK ABOUT YOU * Post-secondary education in Finance, Accounting, Business Administration, or a related field preferred; * Enrollment in, or completion of, a professional accounting designation program (CPA) is considered an asset; * Minimum of 3 years of experience in financial operations, bank administration, payment operations, expense administration, or a related finance function; * Experience within the financial services industry preferred; * Strong understanding of banking operations, payment processing, operational controls, wire payment screening requirements, and financial administration processes; * Established organizational skills with the ability to prioritize multiple tasks and meet tight deadlines; * Strong interpersonal skills with the ability to build effective working relationships across the organization and with external service providers; * Excellent oral and written communication skills, with the ability to communicate clearly and concisely; * Self-starter who is able to work independently, exercise good judgment, and effectively resolve operational issues; * Detail oriented with the ability to maintain a high degree of accuracy while working under time-sensitive deadlines; * Strong analytical and problem-solving skills with the ability to investigate issues and identify appropriate solutions; * Strong working knowledge of Microsoft Office applications, including advanced Word skills, and intermediate Excel and data analysis capabilities. What we offer [For full-time permanent roles] 💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺 Medical, dental, vision, life, and disability benefits 📝 Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥 Virtual events to connect with your fellow colleagues 🎓 Professional development and comprehensive Career Development program 💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON. Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. To learn more, visit eqb.investorroom.com and eqbank.ca.

Financial Operations Administrator

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