Job Purpose The incumbent is responsible for the accurate and timely processing of invoices and quotations. This position reports to the Senior Sales Coordinator. Key Duties and Responsibilities * Prepares Invoices and Quotations accurately and within the targeted turnaround time. * Provides information to customers including pricing, product features and availability of products. * Ensures accuracy in terms of quantity, pricing, and any applicable discounts. * Works closely with the respective Sales Manager, Sales Representative, Senior Sales Coordinator and Accounts team in order to meet the request of the customer. * Prepares all weekly and monthly reports. * Provides excellent customer service by addressing customer inquiries and concerns related to billing. * Submits invoices and quotations on customer portals * Prepares and submits service request forms and item return authorization/goods return notes * Sources and prepares PO for local purchase items * Records all Lost Sales. * Processes delivery notes. * Initiate outbound calls to potential and existing customers to promote products and or special offers.   * Ensures the maintenance and adherence to ISO Standards. * Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness. * Any other related responsibilities assigned by Management. Academic Qualifications & Experience * Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics. * A minimum of two (2) years’ experience in the field of Customer Service. * Proficiency in the Microsoft suite of applications.   Competencies * Excellent interpersonal skills. * Team Oriented. * Excellent communication skills both oral and written. * The ability to work in a fast paced environment with minimum supervision.