Global Customer & Clerk Support Sr Manager

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Taguig City Full-time Posted 30+ days ago

This role The Senior Manager of General Support - SE Asia will be responsible for managing the day to day operations of all Customer and Clerk support teams in SE Asia. In this role, they will monitor and improve support metrics (e.g. average handle time, first reply time, clerk satisfaction and customer satisfaction) and make sure that the teams are effectively supporting the experience of our customers in the country. Additionally, they will forge strong alliances with key stakeholders such as the Country Manager and Commercial Director in SE Asia, making sure that each team is performing…

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