Growth Retention Lead

Company hidden

Austin, TX Full-time Posted 30+ days ago

WHAT YOU’LL DO * Retention Detection and Handling – Design and build the tools, triggers, and workflows that flag at-risk members early and intervene automatically, reducing how often issues require manual outreach. * Renewals – Manage the system for upcoming contract renewals, ensuring members seamlessly continue with Base. * Churn Prevention – Intervene when members consider leaving, understand their needs, and craft scalable solutions that rebuild confidence. * Retention & Loyalty – Build strong relationships with members, proactively addressing concerns to keep satisfaction and…

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