What is the Role? CALLING ALL performers, camp counselors, educators, early childhood pros, theatre enthusiasts, kid-at-heart personalities, and natural entertainers who love engaging with kids and families! CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team! The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store. CORE RESPONSIBILITIES IMMERSIVE PERFORMANCE & GUIDED PLAY * Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space. * Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages. * Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency. * Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion. RETAIL SALES & CUSTOMER EXPERIENCE * Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases. * Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance. * Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs. * Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs. OPERATIONS, MAINTENANCE, & TEAM SUPPORT * Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown. * Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready. * Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations. * Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness. * Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture. Position Details & Requirements Compensation: * $20.00/hr Hours/Availability: * This is a non-exempt part-time position, approximately 5 to 25 hours per week, with daily shifts typically between 4−8 hours. * Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available. Mandatory Requirements: * Must be 18 years of age or older. * Must be local to the area. * Must be authorized to work in the United States. Required Skills: * Energy, enthusiasm, and a guest-first mindset. * Passion for selling and working with people. * Prior experience in retail, child-care, child development/education, or performing arts. * Patience, warmth, joy, and humor. Physical Demands/Work Environment: * Ability to be on your feet for up to 8 hours, continuously moving around the store. * Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder). * Work environment includes exposure to theatrical lighting, including bright LEDs, fast-moving lights, and occasional flashing/strobe effects. Employee Perks: * Employee Assistance Program * 20% off merchandise * 1.5 x pay on six specific holidays

Guest Experience Host

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