Head Support, Membership

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London, England, United Kingdom Posted 3w ago

The Role.. The Head of the company Support, Membership is responsible for leading the company’s global Member Support and Member Success functions, delivering a best-in-class member experience across all touchpoints and territories. This is a pivotal leadership role responsible for building and scaling a world-class service organisation that combines member support with proactive and reactive strategies to drive engagement, retention and revenue performance, increasing satisfaction, lifetime value and reducing churn. Transforming a traditional service function into commercially contributing…

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