ABOUT THE TEAM Our Human Resources team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations. ABOUT THE ROLE We are seeking an experienced Manager – HR Operations & HR Systems to lead and manage HR operations while ensuring the smooth functioning of HR systems. This role involves overseeing the day-to-day HR processes, ensuring data accuracy and integrity within HR systems, and implementing process improvements. The successful candidate will act as a key liaison between HR, IT, and other departments to support HR digitalization, optimize operational efficiencies, and drive impactful HR initiatives. WHAT YOU WILL DO 1. EMPLOYEE LIFECYCLE MANAGEMENT Own and lead end-to-end employee lifecycle operations, including onboarding, employee movements, confirmations, transfers, promotions, compensation changes, benefits administration, leave & attendance, separations, and offboarding. Ensure seamless, consistent, and high-quality employee experiences across all people processes. Establish and continuously improve standardized operating procedures (SOPs) to deliver operational excellence. Partner with HR Business Partners, Talent Acquisition, Payroll, Finance, IT, Legal, and Business Leaders to ensure efficient delivery of People Operations. Ensure timely issuance and maintenance of employment documentation, contracts, letters, statutory records, and employee records. 2. PEOPLE OPERATIONS GOVERNANCE Drive operational governance by establishing service standards, SLAs, quality controls, and compliance mechanisms. Ensure adherence to internal policies, labor laws, statutory regulations, and audit requirements across all HR operations. Own policy implementation and operational compliance while ensuring process consistency across the organization. Lead internal and external audits related to employee records, HR operations, and statutory compliance. 3. HR SYSTEMS & DIGITAL OPERATIONS Own the operational effectiveness of the organization's HR technology ecosystem, including HRMS, Payroll, Attendance, Performance Management, Learning, Survey, and other People systems. Partner with HR Systems and IT teams to support system implementations, enhancements, testing, integrations, and process optimization. Drive system adoption, data accuracy, and continuous improvements across HR platforms. Leverage technology to simplify employee transactions and improve operational efficiency. 4. PROCESS EXCELLENCE & AUTOMATION Lead continuous improvement initiatives to simplify, standardize, and automate People Operations processes. Identify operational bottlenecks and implement scalable solutions that improve efficiency, accuracy, and employee experience. Drive digital transformation initiatives by reducing manual interventions and increasing self-service capabilities. Establish operational metrics and continuously improve turnaround times and service quality. 5. HR ANALYTICS & OPERATIONAL INSIGHTS Own People Operations dashboards and reporting across employee lifecycle metrics, workforce movements, service delivery, compliance, and operational performance. Generate actionable insights to support workforce planning and strategic decision-making. Monitor operational KPIs, identify trends, and recommend process improvements. Present periodic operational reviews and governance updates to HR and business leadership. 6. STAKEHOLDER & VENDOR MANAGEMENT Build strong partnerships with HR Business Partners, Talent Acquisition, Payroll, Finance, IT, Information Security, Legal, and external vendors to ensure seamless delivery of People Operations. Act as the primary escalation point for complex employee lifecycle and operational issues. Influence stakeholders to adopt standardized processes and continuously improve service delivery. 7. TEAM LEADERSHIP Lead, mentor, and develop a high-performing People Operations team. Establish clear goals, performance expectations, and development plans for team members. Foster a culture of accountability, continuous improvement, customer-centricity, and operational excellence. Build capability within the team through coaching, knowledge sharing, and process documentation. WHAT YOU WILL NEED * Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or MBA in HR is preferred. * 8–12 years of experience in HR Operations or People Operations, with proven experience managing end-to-end employee lifecycle processes. * Experience leading People Operations teams in fast-paced, high-growth organizations. * Exposure to HR technology platforms and digital transformation initiatives. * Experience working with cross-functional stakeholders in matrix organizations. * Strong understanding of end-to-end employee lifecycle management. * Expertise in HR operations, HR shared services, payroll coordination, benefits administration, employee documentation, and compliance. * Sound knowledge of labor laws, statutory compliance, and HR governance. * Strong understanding of HR systems and technology-enabled service delivery. * Operational Excellence and Process Optimization * Employee Lifecycle Management * HR Technology & Digital Transformation * Service Delivery & Shared Services Management * HR Analytics and Reporting * Stakeholder & Vendor Management * Team Leadership and People Management * Change Management * Project & Program Management * Process Automation & Continuous Improvement * Problem Solving and Decision Making * Excellent communication and stakeholder influencing skills PREFERRED CERTIFICATIONS * SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent HR certification. * Lean Six Sigma or Continuous Improvement certification. * Project Management certification (PMP, Prince2, Agile, or equivalent). * Certifications in HR technology platforms are an added advantage.