Implementation & Customer Success Specialist — AI Agents

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Metro Manila Remote Full-time Posted 4w ago

RESPONSIBILITIES * Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. * Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations. * Troubleshoot customer issues and provide solutions before escalating to engineering. * Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems. * Handle healthcare/EHR/scheduling integrations as needed. * Conduct end-to-end testing of implementations to ensure they function correctly. * Run…

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