Incident and Escalation Manager, EMEA

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Dublin, Ireland; Paris, France Posted 30+ days ago

The Incident and Escalation Management team (IEM) is part of the company's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve the company's overall customer experience during incidents and critical moments. The company Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers.…

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