The IT Support team is part of the IT direction within the Information Security area. We ensure operational continuity for all internal users in Colombia by providing timely first-level technical support, managing corporate equipment and IT assets, and maintaining SLA compliance across all service channels. Internal IT Support Specialist is responsible for: * Providing first-level technical support to internal users: handling incidents, requests and consultations through the Service Desk and other defined channels. * Diagnosing and resolving issues with hardware, software, peripherals, telephony and network connectivity (including printers, MFPs, scanners and Wi-Fi). * Managing and tracking tickets in ITSM tools, ensuring proper registration, classification, traceability and SLA compliance. * Preparing, configuring and delivering equipment to users, and supporting the integration of new systems and tools (e.g. Jira). * Maintaining and updating the IT asset inventory: assignments, movements, spare parts and accessories. * Coordinating with internal teams (L2/L3) and external providers to ensure operational continuity and validate service deliverables. Challenges that await you: * Meeting demanding service KPIs: first response time under 30 minutes, first contact resolution, among others. * Keeping full traceability and documentation quality on every ticket (root cause and solution documented). * Supporting a growing operation in Colombia, including equipment rollout, onboarding of new users and integration of new systems. * Balancing prioritization of incidents by impact and urgency, and knowing when and how to escalate complex cases. What makes you a great fit: * At least 1 year of experience in IT Support, Technical Support, or Incident Management. * Located in Bogotá, Colombia, with availability to work on-site. * Professional proficiency in Spanish and conversational English. * Hands-on experience with ticketing / Service Desk (ITSM) tools and basic knowledge of ITIL principles and SLA management. * Basic knowledge of Windows, Linux and macOS, plus configuration of computers, telephony and network devices. * Experience diagnosing hardware, software and network issues in corporate environments. * Proficiency in Microsoft Office / Excel and strong habits of documenting technical incidents. * Attention to detail, clear communication with users and a service-oriented mindset.   Our ways of working: * Innovative Spirit: A commitment to creativity and groundbreaking solutions. * Honest Feedback: valuing open, transparent communication. * Supportive Team: a strong, collaborative community. * Celebrating Achievements: recognizing our wins together. * High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.